Our virtual assistants are part of our team at Remotual. You pay us, and we handle paying them while sorting out all the state and federal taxes on your behalf.

Once onboarding is completed, you’ll have access to a client dashboard, where you can monitor the number of hours your VA works, and you’ll be able to see projects/tasks they’ve been working on.

Nope, we do monthly plans.

Credit Card, PayPal, and ACH (possible for longer term plans)

In the Co-Pilot plan, hours are billed on a weekly basis, so there is no need to roll over unused hours.  One of the many reasons most clients pick the Co-Pilot option.

Definitely, but this is only necessary on the Kick-Start Plan, as Co-Pilot is a weekly pay as you go.

Just communicate with your Client’s Success Expert if you need any assistance.

If you’ve opted for a monthly plan, your billing cycle will start on the day you sign up for the plan, and you will be charged again every 30 days thereafter.

For instance, if you sign up for the plan on Jan 1, you will be charged again on Feb 1. Unless you cancel your plan by email, your card will be charged automatically every month.

If you decide to upgrade your plan before the end of 30days, your billing cycle will reset from the day of the upgrade.

For annual plans and marketing manager plans, you will be charged the full amount of the plan at the time of purchase, and you will have one year from the purchase date to utilize your hours. You can utilize your hours anytime during that 365-day period.

In the Co-Pilot plan, your VA is a virtual team leader, handling the tasks/projects you assign and can enlist the help of additional resources (with your approval) as necessary.

In the Side-Kick Plan, you can “add-on” additional services to your package as you need them.

See the “How it Works” section.

Our virtual assistants are available to work from 9 am to 6 pm, Monday through Friday. We strive to provide you with a virtual assistant who is located in your time zone, whenever possible. In case your assistant’s time zone is different, we will inform you in advance.

Our virtual assistants are not just random contractors/freelancers, but actual employees. This is an important distinction because it means that they are part of a dedicated team, with a vested interest in your company’s success. While freelancers can be suitable for one-time projects, a virtual assistant or team can offer a more comprehensive solution for ongoing support and projects. With a virtual assistant or team, you can have peace of mind knowing that you have reliable and consistent support and that you have a dedicated team working towards your company’s goals.

Based on your requirements and anticipated start date, we can pair you with a virtual assistant who possesses the necessary expertise and can commence work at your preferred time. Our team typically requires 1-2 business days to team you with an available virtual assistant.

Certainly! Once a candidate submits their resume, we ask them to provide detailed information regarding their experience. If the candidate is deemed a suitable match for the virtual assistant position, we carry out two rounds of interviews, verify their references, and perform a thorough background check.

At Remotual we take pride in our assistants who are experts in their respective fields. We do not employ generalists who possess a broad range of skills but lack the depth of knowledge needed to excel in a particular area. Instead, we have a team of marketing professionals who specialize in marketing work, executive assistants with years of administrative experience, and designers who have worked with prestigious design agencies.

Moreover, our virtual assistants are all college graduates who have obtained bachelor’s degrees from accredited universities. This ensures that they have the necessary academic background and training to provide the highest quality of service to our clients.

Remotual’s virtual assistants are all hired as employees & are bound by non-disclosure agreements to protect the data of our clients. Additionally, all virtual assistants are required to adhere to our IT policy, and we conduct regular audits to ensure their compliance. Our commitment to maintaining strict confidentiality and upholding high standards of security provides our clients with peace of mind when working with our virtual assistants.

At Remotual, we equip our virtual assistants with Microsoft Office licenses to facilitate seamless document sharing through OneDrive or Sharepoint. In addition, we can offer existing credentials to cloud-based applications or create new user credentials as per the need. If you have a server, we can provide VPN & other remote login options for secure access.

To ensure utmost security, we use LastPass to securely share passwords and Windows Defender to safeguard our employees from potential threats while using Microsoft Office. Rest assured, your confidential data and information are in safe hands with our virtual assistants.