Privacy Policy
Last Updated: February, 2023
At Remotual, we want you to understand how we handle your personal information. We also want you to know your rights and choices. This policy describes how we handle your personal information when you use this website, www.remotual.com, and our virtual assistant facilitation services.
WHAT INFORMATION DO WE GATHER ABOUT YOU?
The information we gather about you depends on the context. By and large, it’s information about you that can personally identify you — either on its own or when combined with other information. The following describes the information we collect and how we obtain it.
Information Collected through Our Website and Services
Information You Voluntarily Give Us
- For Registration: When you register, we collect your contact information and account credentials. Once you’re registered, we assign you a unique ID number. This ID number helps us recognize you when you’re signed in.
- For Billing: To process payments, we collect and use your payment information. This can include your name, your address, your telephone number, your email address, your credit or debit card information, bank account information and any other relevant information.
During Contact with Customer Care: We collect information from you when you contact customer care. This can include your name, contact information and any other information you choose to provide.
Information Collected Automatically
We collect some information automatically. The technologies we use to assist with this data collection include cookies, web beacons, tags and scripts and software development kits (or SDKs). We may use these technologies on our digital properties, including our websites and apps, as well as in our email communications and newsletters. For more information about tracking methods, and how to manage them, read our Cookie Policy and the What Are Your Rights and Choices? section below.
The categories of personal information we may collect automatically include:
- Identifiers and Device Information: When you visit our services, including our websites, apps, email communications and newsletters, our servers automatically log information about the device you are using, including unique identifiers. If your browser doesn’t accept our cookies or similar technologies, you may have difficulty accessing certain parts of our websites. The items we log include: your IP address; cookie identifiers; your operating system and browser (e.g., type, version, and configuration); your browser language; device identifiers (such as MAC address); and advertising identifiers. We may combine this data with other information we collect about you.
- Other Usage Data: We collect certain internet and network activity on our services, including our websites and apps, such as the URLs of any pages you visit on our sites and apps, the URL of the website from which you came to our sites, how long you spent on a page, access times and other details about your use of and actions on our services.
Information We Create or Generate
We do not infer new information from other data we collect, such as using automated means to generate information about your likely preferences or other characteristics.
WHAT DO WE DO WITH THE INFORMATION WE COLLECT ABOUT YOU?
We use each of the categories of personal information described above for the following business and commercial purposes. The activities below can involve outside companies, agents or contractors (“service providers”) to whom we disclose your personal information for these purposes.
We Provide the Remotual Website and Services
We use your information to help you use and navigate our website and services, such as:
- Making the Remotual services available to you
- Arranging access to your account
- Providing customer service
- Responding to your inquiries, requests, suggestions or complaints
- Completing your payments and transactions
- Sending service-related message
We Personalize Your Experience
We may show you prices, promotions, products or services we believe you’ll find interesting, based on demographic and usage data.
We Develop Products and Services, and Do Analysis
We analyze data on our users’ subscriptions and usage behaviors. This helps us make business and marketing decisions. For example, our analysis may let us predict preferences and price points for our products and services. It helps us determine whether our marketing is successful. It also shows us characteristics about our users, which we may in future share in aggregate with advertisers. Google Analytics is one of the analytics providers we use. You can find out how Google Analytics uses data and how to opt out of Google Analytics.
We Carry Out Administrative Tasks
- For auditing: We verify that our internal processes work as intended and comply with legal, regulatory and contractual requirements.
- For fraud and security monitoring: We detect and prevent cyberattacks or unauthorized robot activities.
- For customer satisfaction: We assess users’ satisfaction with our website and services and our customer care team.
We Aggregate (or De-identify) Personal Information into Larger Findings
- Sometimes we aggregate or de-identify information so that it can no longer identify you, as defined under applicable laws. This helps us better understand and represent our users, such as when we measure advertising and marketing performance, or compile survey results. We can use and disclose this aggregated or de-identified information for any purpose, unless an applicable law says otherwise.
TO WHOM DO WE DISCLOSE THE INFORMATION WE GATHER?
With Service Providers
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We may work with service providers to carry out certain tasks, including:
- Processing your payments
- Maintaining technology and related infrastructure
- Offering you customer care
- Presenting surveys
- Distributing emails
- List processing and analytics
- Managing and analyzing research
- Managing promotions
When performing these tasks, service providers often have access to your personal information. We may sometimes allow them to use aggregated or de-identified information for other purposes, in accordance with applicable laws.
With Other Third Parties
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Remotual does not share, sell, rent or lease any of your personal information except as set forth herein.
The following provides more information about the circumstances in which we may be disclosing personal information to third parties that are not service providers.
- We process payments you make with external services. There are two ways this can happen: (a) We collect your information and provide it to the third-party service for processing; and (b) the third-party service collects your information for processing.
- We may provide information to websites, locations, platforms and services operated and owned by third parties in connection with marketing.
- We may provide information about participants in our sweepstakes, contests and similar promotions to the promotions’ sponsors. In those cases, we notify you when you provide us the information.
- In the event of a reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings), we would have a legitimate interest in disclosing or transferring your information to a third party — such as an acquiring entity and its advisers.
- We can preserve or disclose personal information if the law requires us to do so. We can also preserve or disclose personal information if we believe it would be necessary to: comply with the law or with legal process; protect and defend our rights and property; protect against misuse or unauthorized use of the website or services; cooperate with government authorities, which could be outside your country of residence.
WHAT ARE YOUR RIGHTS AND CHOICES?
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We provide a variety of ways for you to control the personal information we hold about you, including choices about how we use that information. In some jurisdictions, these controls and choices are enforceable as rights under applicable law.
In General
Communications Preferences
We may offer a variety of commercial emails and email newsletters. You can unsubscribe from them by following the instructions near the bottom of the email. You can also email us at privacy@remotual.com.
Access, Correct, Change/Update, Delete or Restrict Processing of Your Personal Information
In some jurisdictions, you may exercise the following choices:
- Access, modify or delete the personal information we have about you
- Be informed of or receive an electronic copy of the personal information we have about you, for data portability.
- Restrict, or object to, how we process personal information about you.
Browser and Platform Controls
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- Cookie Controls: Most web browsers are set to accept cookies by default. If you prefer, you can go to your browser settings to learn how to delete or reject cookies. If you choose to delete or reject cookies, this could affect certain features or services of our websites. If you choose to delete cookies, settings and preferences controlled by those cookies, including advertising preferences, may be deleted and may need to be recreated.
- Email Web Beacons: Most email clients have settings which allow you to prevent the automatic downloading of images, including web beacons, which prevents the automatic connection to the web servers that host those images.
- Virginia Opt Out of Targeted Advertising: Residents of Virginia have the choice to opt out of targeted advertising. In order to exercise your choice as a Virginia resident, please click on “Do Not Sell/Share My Information” link on the bottom of the webpage where your information is being collected.
California Privacy Rights
If you are a California resident, you have certain rights with respect to your personal information.
Notice at Collection
At or before the time of collection, you have a right to receive notice of our practices. You can find these details in this Privacy Policy.
Rights to Know, Correction and Deletion
Please see Access, Correct, Change/Update, Delete, or Restrict Processing of Your Personal Information above for details.
“Do Not Sell or Share My Personal Information”
If you’re a California resident, you have a right to opt-out from the “sale” or “sharing” of your personal information with third parties who are not our service providers (as those terms are defined under the California Consumer Privacy Act and the California Privacy Rights Act, or “CCPA” for short in this Policy). To exercise this right, click the Do Not Sell/Share My Information link on the bottom of the webpage where your information is being collected. You can also submit a request to opt-out by emailing us at privacy@remotual.com with the subject line “California Resident – Do Not Sell or Share.”
Right to Limit Use and Disclosure of Sensitive Personal Information
You have a right to limit our use of sensitive personal information for any purposes other than to provide the services or goods you request or as otherwise permitted by law. To opt-out from such additional purposes, contact customer care.
California “Shine the Light” Privacy Rights
Under the California “Shine the Light” law, California residents can opt out of our sharing of their information to third parties (and sometimes affiliates) for their direct marketing purposes. To do so, please contact customer care.
HOW LONG DO YOU RETAIN DATA?
We store your personal information for as long as needed, or permitted, based on the reason why we obtained it (consistent with applicable law). This means we might retain your personal information even after you close your account with us. Rather than delete your data, we might de-identify it by removing identifying details.
HOW DO YOU PROTECT MY INFORMATION?
We protect your personal information with appropriate organizational, technological and physical safeguards — but we cannot guarantee its absolute security. We recommend that you use complex and unique passwords for your account. Do not share your password with anyone. If you have reason to believe your interaction with us is no longer secure, notify us immediately.
HOW IS INFORMATION TRANSFERRED INTERNATIONALLY?
We are headquartered in the United States. If you are located outside the United States, your information is collected in your country and then transferred to the United States — or to another country in which we (or our affiliates or service providers) operate.
WHAT IS OUR LEGAL BASIS?
In some jurisdictions, like the European Union and the European Economic Area, we only collect, use or share information about you when we have a valid reason. This is called a “lawful basis.”
Specifically, this is one of the following:
- The consent you provide to us at the point of collection of your information
- The performance of the contract we have with you
- The compliance of a legal obligation to which we are subject, or
- The legitimate interests of Remotual or a third party. “Legitimate interest” is a technical term under international laws, including the European Union General Data Protection Regulation. It means that there are good reasons for the processing of your personal information, and that we take measures to minimize the impact on your privacy rights and interests. “Legitimate interest” also refers to our use of your data in ways you would reasonably expect and that have a minimal privacy impact.
We have a legitimate interest in gathering and processing personal information, for example: (a) to ensure that our networks and information are secure; (b) to administer and generally conduct business; (c) to prevent fraud; and (d) to conduct our marketing activities.
HOW ARE CHANGES TO THIS PRIVACY POLICY COMMUNICATED?
We are always improving our products and services. These updates sometimes require us to collect new information or use what we already have differently. Further, the laws regarding personal information and privacy frequently change. As a result, we must periodically update this Privacy Policy. We will post any changes on this page by updating this policy. If we make a significant or material change in the way we collect, use or share your personal information, we will notify you at least 30 days prior to the changes taking effect. We will do this via email or prominent notice within the website. If you object to any change, you can stop using our website and services. After we post any changes on this page, your continued use of our website and services is subject to the updated Privacy Policy.
HOW CAN YOU CONTACT US? WHO IS THE CONTROLLER OF YOUR PERSONAL INFORMATION?
If you have any questions, email us at privacy@remotual.com or write us at:
68 Timber Hill Road, Buffalo Grove, IL 60089